REPLACE / REFUND

All the information related to our replacement, exchange or refund policy.

Replacement Policy

Replacement is possible in the mentioned cases:

  • If the ring or bracelet size is not suitable for you and you want a different size
  • If the item is delivered in damaged condition to you (Should be contacted within 1 day of delivery with proof of the arrival of the product in the damaged condition)

Exchange Policy

Exchange is possible in the mentioned case:

  • Changing the article or design due to change of mind or choice

Refund Policy

  • Currently, we have strictly no refund policy

How to make a replacement?

  1. Pack all the items you want to replace in its original packing with all the tags intact.
  2. Use any reliable courier service to send the package back to our office (Address will be given on contacting us)
  3. Once we receive the package at our office, our team will inspect the product for damages and signs of usage
  4. Once the above step passed, we will directly send the replacement package back to your address.

Note

  • The customer will bear the delivery charges in all cases
  • The replacement itself will be free of cost
  • The items should show no signs of usage or damage to get eligible for replacement or exchange
  • Send back the package in its original packaging with all the tags as well
  • If you exchange the product, the delivery charges and the additional charges will be charged on the time of delivery (if any)