GENERAL FAQ
FAQs (frequently asked questions) – Xessories brings you the solutions to all your queries. Below are the answers to help you instantly navigate our frequently asked questions. Surf through the concerned sections:
Delivery and Shipping Questions:
How much time/ days does it take to deliver?
It takes 3-5 working days for delivery.
It’s been more than 5 working days, I still haven’t received my order, what should I do?
You can contact us, so we can launch a complaint with the courier company on your behalf.
Can I open and check the package before making the payment to the delivery rider?
No, neither Xessories, nor the courier company has the policy of opening the package before payment.
What are your delivery charges in XYZ city?
Our delivery charges are Rs. 200 through out Pakistan. Our prices don’t vary according to the areas or cities.
Do you provide same day delivery?
Yes, we only do the same day delivery in Lahore with additional charges. But the order need to be placed till 3pm and our team must be informed via insta message or email.
How much does the same day delivery costs?
The additional charges are Rs. 100.
Can I pick up my order myself and also save the delivery charges?
Yes, if you’re in Lahore, you can pick your order by yourself from our pickup point in Shadman. Contact our instagram team for more details.
For more delivery related information, you can visit the link below:
https://xessories.pk/delivery-details/
Orders related Questions:
Where can I place my order?
Orders are placed on the website only. We don’t take orders on Dm, or whatsapp.
I don’t know how to place an online order?
Please visit the link given below for assistance.
https://xessories.pk/how-to-order/
Can I cancel my order?
We encourage customers to place only confirmed orders, as orders are not generally cancelled; in special circumstances the orders can only be cancelled from our side that too before dispatch.
How can I track my order?
You will receive a text message from the courier company with the tracking details, once the order is dispatched from our side.
How and when will I receive an order confirmation?
You will receive an email confirmation once your order has been placed. And in case of any discrepancy in your order, Xessories team will contact you either via email or whatsapp.
Do you have an exchange policy?
Yes, we do have an exchange policy. Please visit the link below to read it:
https://xessories.pk/return-or-exchange/
For how long is your exchange policy valid?
You can exchange your product within 2 days after receiving.
Do you have return policy?
No, we have zero-return policy.
Is it possible to add/remove a product once the order is placed?
To add another product, the previous order will be cancelled. You will have to place a new order. But make sure you mention your previous order number and a note to cancel it, in the customer note section of the order page, otherwise both orders will be dispatched.
Payment Questions:
What are your methods of payments?
Our methods of payments are as under:
- COD – Cash on delivery.
Pre-Payment- For pre-payment plans you can opt anyone of the following:
- Bank transfer
- Easypaisa
- Jazzcash
How can I make a pre-payment of my order:
You will be required to place your order and mention in customer notes that it’s a pre-payment order. Then contact our customer service team on
www.instagram.com/xessories.pk
or on email for further details.
All about our products:
I don’t know my ring size, what to do?
To find your suitable size follow the chart below.
Or for more details, visit the link below:
https://xessories.pk/how-to-measure-your-ring-size/
Which system of ring measurement do you follow?
We follow the US size chart.
Do we make customized jewelry?
No, we don’t make customized jewelry.
Is the quality of your product satisfactory?
Yes, our quality meets international standards. The color doesn’t fade or rust until it comes in contact with too much water or chemical.
Is your packaging up to the mark?
Yes, we provide the industry standard premium packaging.
Are the product pictures on the website authentic/ real?
All the pictures on the website are original and taken by ourselves. For more pictures and different angles, you can visit our instagram customer gallery highlights.
What to do if my elastic bracelet breaks?
In case your bracelet breaks or loosens up, we provide an extra elastic cord along with it so you fix it whenever required.
Do you give discounts/ bargain on items?
We don’t provide any discounts on items other than the sales offers. All prices mentioned on the website are fixed.
Do you provide an extra gift box?
Yes, we do provide an extra gift box which costs:
- Small box Rs. 100.
- Bracelet Gift box Rs. 200
Do you provide gift wrapping or can I add chocolates along with my order?
Yes, the gift wrapping along with the ribbon and flowers costs Rs. 100.
If you wish to add a gift bag or chocolates the prices vary accordingly.
This offer can only be availed with pre-payment.
What to do if the product is not in stock?
You can subscribe to the product with your email address on the website and we will notify you as soon as the product is back in stock.
Contact Information:
Do you have a contact number?
No, we don’t have any contact number. You’re always welcome to contact us on Instagram, Facebook or email.
Where is your shop located?
It is an online business. Shop with us with one click.
If you have any other query, feel free to contact us on Instagram, Facebook, email
xessories.pk@gmail.com